What you'll be doing:

Do you want to be the face of our organization in an international and dynamic environment and ensure that our guests enjoy the most pleasant stay possible? As a Guest Service Agent at Htel Serviced Apartments, you are a key factor in our guest satisfaction! On a daily basis, you will be stationed at the reception desk and handle the check-in and check-out of our guests. In addition to answering various guest inquiries, you will take care of registrations and occasionally offer guests a nice cup of coffee or tea. You will also answer the phone, respond to emails, and ensure that the lobby always looks welcoming and presentable.

What will you do?

Check guests in and out
Answer questions and provide information to guests
Provide customer service via email and telephone
Perform light administrative tasks such as preparing invoices
Process reservations and cancellations

What makes you a great fit:

You combine hospitality with a proactive mindset. You:

Are guest-focused and naturally welcoming
Communicate clearly and professionally in English (Dutch is a plus)
Stay calm and solution-oriented, even during busy moments
Have an eye for detail and take ownership
Switch easily between tasks and priorities
Think ahead and act proactively
Work independently, but thrive in a team
Are flexible and hands-on

You don’t just respond, you anticipate.

What we offer you:

An organisation where entrepreneurship is the standard
An international and dynamic working environment
Room to take initiative and improve processes
A team where collaboration, ownership and fun go hand in hand
Team events like for example the annual regatta, Christmas dinner, a trip to Paris and dancing together at Awakenings
Competitive salary

Get in touch:

Vito Monaco
|Hotelmanager

About Htel Serviced Apartments

Htel Serviced Apartments combines the comfort of home with the service of a hotel, designed specifically for international guests and expats staying in the Amsterdam area for an extended period. Ideally located between Amsterdam city centre, Schiphol Airport and the Zuidas business district, Htel offers the perfect base for both work and living. Within an international and dynamic environment, we create a sense of calm, flexibility and belonging — a place where guests can settle in quickly and feel at home, whether they stay for a few weeks or several months.

Can you identify with our core values?

Our core values

Limitless ownership

Everybody takes ownership and acts like an entrepreneur

Intelligent innovation

We use smart systems and AI to work better

Genuine hospitality

We go beyond service, we create experiences

High performance

We think commercially and act with purpose

Team first

We grow together and celebrate together

Part of something bigger

Part of Highlight Hotel Group

Htel Serviced Apartments is part of Highlight Hotel Group, an ambitious hospitality group with multiple unique concepts. From the laid-back Beachhouse Hotel in Zandvoort, located directly on the beach, to the SugarFactory event venue in Halfweg, and the future Palazzo Haarlem, the first five-star hotel in Haarlem, (currently under development), we offer a wide range of roles and opportunities, all within one growing organisation.